{"id":283,"date":"2025-05-13T06:51:18","date_gmt":"2025-05-13T06:51:18","guid":{"rendered":"https:\/\/projectpay.net\/uk\/?page_id=283"},"modified":"2025-05-13T06:55:01","modified_gmt":"2025-05-13T06:55:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/projectpay.net\/uk\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"283\" class=\"elementor elementor-283\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8c6ad4 e-flex e-con-boxed e-con e-parent\" data-id=\"a8c6ad4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0c1d3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2a0c1d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20e9ed4 elementor-widget elementor-widget-text-editor\" data-id=\"20e9ed4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Introduction<\/h4>\nThis notice applies across all websites we own and operate and all services we provide, including our online products and any other services we may offer (for example, events or training). For the purpose of this notice, we\u2019ll just call them our \u2018services\u2019.\n\nWhen we say \u2018personal data\u2019 we mean identifiable information about you, like your name, email, address, telephone number, payment information, support queries and so on. If you can\u2019t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn\u2019t apply.\n<h4>Who are &#8216;we&#8217;?<\/h4>\nWhen we refer to \u2018we\u2019 (or \u2018our\u2019 or \u2018us\u2019), that means ProjectPay Limited and all its wholly owned subsidiaries.\n\nFor European Union data protection purposes, when we act as a controller in relation to your personal data, ProjectPay (UK) Limited (company number 11556283) is our representative in the European Union.\n<h4>How we collect your data<\/h4>\nWhen you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:\n\n<strong>Information you provide to us directly:<\/strong>\n\nWhen you visit or use some parts of our websites and\/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, request a demo, join us on social media, take part in training and events, contact us with questions or request support. If you don\u2019t want to provide us with personal data, you don\u2019t have to, but it might mean you can\u2019t use some parts of our websites or services.\n\n<strong>Information we collect automatically:<\/strong>\n\nWe collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you\u2019re using our websites and services so that we can continue to provide the best experience possible.\n\nSome of this information is collected using cookies and similar tracking technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.\n\nYou can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.\n\n<strong>Information we get from third parties:<\/strong>\n\nThe majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.\n\nWhere we collect personal data, we\u2019ll only process it:\n<ul>\n \t<li>to perform a contract with you, or<\/li>\n \t<li>where we have legitimate interests to process the personal data and they\u2019re not overridden by your rights, or<\/li>\n \t<li>in accordance with a legal obligation, or<\/li>\n \t<li>where we have your consent.<\/li>\n<\/ul>\nIf we don\u2019t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.\n<h4>How we use your data<\/h4>\nFirst and foremost, we use your personal data to operate our websites and provide you with any services you\u2019ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:\n\n<strong>To communicate with you. This may include:<\/strong>\n<ul>\n \t<li>providing you with information you\u2019ve requested from us (like training or education materials) or information we are required to send to you<\/li>\n \t<li>operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services<\/li>\n \t<li>marketing communications in accordance with your marketing preferences<\/li>\n \t<li>asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).<\/li>\n<\/ul>\n<strong>To support you.<\/strong>\n\nThis may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.\n\n<strong>To enhance our websites and services and develop new ones.<\/strong>\n\nFor example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.\n\n<strong>To protect.<\/strong>\n\nSo that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly.\n\n<strong>To market to you.<\/strong>\n\nIn addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online \u2013 through our own websites and services or through third party websites and their platforms.\n\n<strong>To analyse, aggregate and report.<\/strong>\n\nWe may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.\n<h4>How we can share your data<\/h4>\nThere will be times when we need to share your personal data with third parties. We will only disclose your personal data to:\n<ul>\n \t<li>other companies in the ProjectPay group of companies<\/li>\n \t<li>third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you<\/li>\n \t<li>regulators, law enforcement bodies, government agencies, courts or other third parties where we think it\u2019s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.<\/li>\n \t<li>an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business<\/li>\n \t<li>other people where we have your consent.<\/li>\n<\/ul>\n<h4>Other websites<\/h4>\nOur website contains links to other websites. This privacy policy only applies to this website when you link to other websites you should read their own privacy policies.\n<h4>International Data Transfers<\/h4>\nWhen we share data, it may be transferred to, and processed in, countries other than the country you live in \u2013 such as Australia, where our data hosting provider\u2019s servers are located. These countries may have laws different to what you\u2019re used to. Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.\n\nFor individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like Australia).\n<h4>Security<\/h4>\nSecurity is a priority for us when it comes to your personal data. We\u2019re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For further information, please contact us using the details set out in the Contact Us section below.\n<h4>Retention<\/h4>\nThe length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you\u2019ve requested or to comply with applicable legal, tax or accounting requirements).\n\nWe\u2019ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we\u2019ll make sure it\u2019s deleted or anonymised.\n<h4>Your rights<\/h4>\nIt\u2019s your personal data and you have certain rights relating to it. When it comes to marketing communications, you will only receive these emails if you have opted in. You may opt out at any time \u2013 just follow the unsubscribe instructions contained in the marketing communication, or send your request to\u00a0<a href=\"mailto:support@projectpay.co.uk\">support@projectpay.co.uk<\/a>.\n\nYou also have rights to:\n<ul>\n \t<li>know what personal data we hold about you, and to make sure it\u2019s correct and up to date<\/li>\n \t<li>request a copy of your personal data, or ask us to restrict processing your personal data or delete it<\/li>\n \t<li>object to our continued processing of your personal data<\/li>\n<\/ul>\nYou can exercise these rights at any time by sending an email to\u00a0support@projectpay.com.au.\n\nIf you\u2019re not happy with how we are processing your personal data, please let us know by sending an email to <a href=\"mailto:support@projectpay.com.au\">support@projectpay.com.au<\/a>. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.\n<h4>Changes to our privacy policy<\/h4>\nWe keep our privacy policy under regular review and we place any updates on this webpage. This privacy policy was last updated on 12<sup>th<\/sup> February 2021.\n<h4>How to contact us<\/h4>\nIf you have a question or feedback for us on this notice, or how we hold your personal data, please get in touch.\n\nAs a technology company, we prefer to communicate with you by email \u2013 this ensures that you\u2019re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.\n\nOur email is <a href=\"mailto:support@projectpay.com.au\">support@projectpay.com.au<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Introduction This notice applies across all websites we own and operate and all services we provide, including our online products and any other services we may offer (for example, events or training). For the purpose of this notice, we\u2019ll just call them our \u2018services\u2019. When we say \u2018personal data\u2019 we mean identifiable information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-283","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/pages\/283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/comments?post=283"}],"version-history":[{"count":4,"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/pages\/283\/revisions"}],"predecessor-version":[{"id":288,"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/pages\/283\/revisions\/288"}],"wp:attachment":[{"href":"https:\/\/projectpay.net\/uk\/wp-json\/wp\/v2\/media?parent=283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}